Introduction
FLOWLEADS ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.
Information We Collect
We may collect the following types of information:
- Contact Information: Phone numbers, email addresses, and names provided by our business clients for the purpose of sending communications on their behalf
- Business Information: Information about businesses that use our platform, including business name, contact details, and service offerings
- Usage Data: Information about how messages are delivered and interacted with, including delivery status and opt-out requests
- Technical Data: IP addresses, browser type, and device information when you visit our website
How We Use Your Information
We use the information we collect to:
- Deliver SMS messages on behalf of our business clients
- Process opt-out requests and maintain suppression lists
- Provide customer support and respond to inquiries
- Improve our services and develop new features
- Comply with legal obligations and enforce our terms of service
SMS Communications
If you receive SMS messages through our platform:
- Messages are sent on behalf of businesses with whom you have an existing relationship
- Your phone number was provided to the business through booking, account creation, or in-person registration
- You can opt out at any time by replying STOP to any message
- Message and data rates may apply based on your carrier plan
For more details, please see our SMS Terms of Service.
Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- With Business Clients: We share delivery and response data with the businesses on whose behalf we send messages
- Service Providers: We work with third-party providers (such as Twilio) to deliver SMS messages
- Legal Requirements: We may disclose information when required by law or to protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Opt-out requests and suppression list entries are maintained indefinitely to ensure compliance with your preferences.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to opt out of SMS communications
To exercise these rights, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.